Planning to rent bikes from The Pelee Shop? Before you head out to experience Pelee Island it is important that you review and abide by all of our rental rules. These policies are in place for your safety, the safety of others, and the protection of our equipment.
If you have any questions about these policies please ask one of our rental staff.
General Safety & Rider Requirements
Helmets are mandatory for all participants, at all times - no exceptions
This includes children riding in trailers
If you are on our equipment, you are wearing a helmet
Helmets are far cooler than permanent brain injuries or death
Trailer use is strictly limited to children weighing 40 lb (18 kg) or less
Children riding in trailers must be at least 1 year of age and be able to sit on their own
Baby wearing is not permitted while riding our bikes
We do not offer equipment suitable for children under 1 year of age
Rider occupancy is restricted to the number of seats on each piece of equipment - racks, baskets, and handlebars are not seats
The only bikes that permit more than one person at a time are our tandem bikes, with a strict maximum of 2 riders
All riders (with the exception of children in trailers) must already know how to confidently, safely, and independently operate a bicycle, this includes tricycles and tandem bikes - today is not the day to learn
Training wheels or other assistive devices are not provided or permitted for any equipment, including children's bicycles
Our equipment must remain in its original configuration at all times
Do not alter, modify, or add any accessories to our bikes
This includes child carrier seats, tow devices, racks, or any third-party attachments
Return Times & Ferry Departures
ALL EQUIPMENT MUST BE RETURNED AT LEAST 1 HOUR BEFORE YOUR FERRY'S SCHEDULED DEPARTURE TIME
The ferry operated on its own schedule and does not delay departures - they have left people here in the past, and if you are late they will do the same for you
We do not have anywhere for you to stay overnight, and accommodations are more often than not, fully booked - if you miss your ferry you may end up sleeping on a bench
Please pay attention to the time, how long it takes you to get to where you're going, and plan accordingly to ensure that you arrive to the ferry dock with plenty of time to spare (ie, at least 1 hour)
Where & How You Ride
Rental equipment must only be used on public roadways and trails where bicycles are permitted, it is your responsibility to know where you can and cannot legally ride
Rented equipment must remain on Pelee Island
Riders must obey all Ontario rules of the road
Riding with the flow of traffic (right-hand side of the road)
Moving as far to the right as safely possible when being passed
Using proper hand signals for turns and stops
Remaining alert and in control at all times
Participants are not permitted to use any of our equipment while under the influence of drugs or alcohol
Before leaving The Pelee Shop - and after any stop during your rental - you ar responsible for ensuring that your equipment is in safe, working order and that seat heights are properly adjusted
Damage & Responsibility
Rental equipment is to be treated with care and respect
Damage beyond standard wear and tear is the responsibility of the renter
What constitutes standard wear and tear vs other damage is subject to the opinion of the rental attendant
Repair or replacement costs will be charged to the credit card on file
Waivers & Rental Agreements
Each participant must complete their own waiver or rental agreement - we do not have group waivers or rental agreements
Participants age 17 and under must have a parent or legal guardian sign on their behalf
E-Bikes
All e-bike riders must be at least 18 years of age and be able to present a valid driver's license
In most cases it is illegal to operate an e-bike in Ontario if you have a suspended drivers license
Operating an e-bike under the influence of drugs or alcohol can result in impaired driving charges under the Criminal Code of Canada
E-bikes are powerful machines and must be operated responsibly
All e-bike riders must attentively participate in a brief lesson about safe and proper operation
Payment Policies
A valid, physical credit card is required for all rentals
Most Visa or Mastercard debit cards are accepted as well
Tap is not accepted for rentals
Cash is not accepted for rentals
Your card will be kept on file and/or a hold may be placed in the event of non-return or damage beyond standard wear and tear
Our retail and rental systems are separate, rental payments require manual card entry, similar to an online purchase
Once processed, our system only displays the card type and last 4 digits - we cannot see all of your credit card information
Payments are securely processed through Stripe, a global payment processor used by organizations such as Amazon, Canadian Red Cross, and SkipTheDishes
